Refund Policy
At Shpojian, we are committed to providing high-quality boho floral dresses, hippie casual outfits, and linen summer maxi dresses for every customer. To ensure a transparent and pleasant shopping experience, we have formulated the following official return and refund policy, which applies to all products purchased from our official website.
1. Return Eligibility & Time Limit
We offer a 30-day return window for all orders. Customers can apply for a return within 30 calendar days from the date of order delivery. All returned items must meet the following requirements to be approved:
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Products must be unworn, unwashed, undamaged, and in original condition
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Returns are applicable for general size mismatch, style dissatisfaction, and non-quality issues
Any products damaged by personal use, improper washing, or artificial damage are not eligible for return.
2. Return Fee Rules
To keep our shopping policy fair and affordable:
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No return processing fee: Shpojian will not charge any handling fees, service fees, or hidden fees for valid return applications.
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Customer responsible for return shipping cost: All return shipping expenses are borne by the customer. We do not provide free return shipping for non-defective product returns.
3. Quality Issue Returns
If you receive defective products, wrong items, or products with serious quality problems, please contact our customer service team within 48 hours after receiving the package and provide corresponding photos or videos as proof. We will verify the issue and provide targeted solutions without charging additional fees.
4. Return Process
Please follow the standard return procedure to ensure your return is processed smoothly:
1. Submit a return request via our customer service email within 30 days after order delivery.
2. Wait for our team to review and approve your return application, and we will send you detailed return instructions and return address.
3. Send back the goods via available logistics methods at your own expense, and keep the shipping tracking number.
4. After we receive and inspect the returned items, we will process your full refund within 3-7 working days.
5. Refund Instructions
Once your returned items are confirmed compliant, we will initiate a full refund of the product payment. The original shipping fee of the order is non-refundable. Refunds will be returned to your original payment account. The specific arrival time depends on your payment platform’s processing rules.
6. Exceptions & Special Notes
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Returns applied over 30 days after delivery will not be accepted.
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Worn, altered, stained, or improperly maintained items are not eligible for return.
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Final clearance items are non-returnable unless there are quality problems.
Contact Support for Returns
If you have any questions about return applications, policy details, or refund progress, please feel free to contact our customer service team.
Email: support@shpojian.com
Service Hours: Monday - Friday 9:00 - 18:00 (UTC+8)